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Dynamics 365 CE

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Dynamics 365 CE /
12th September 2023
Mask confidential data sent through live chat in Dynamics 365 Omnichannel

When it comes to comes to managing a contact centre, there’s a number of different types of data customers may send agents, or that perhaps an agent may wrongly even request from a customer whilst using the toolset provided. In Dynamics 365 Omnichannel for…

Dynamics 365 CE /
6th September 2023
Configuring live chat in Omnichannel for Customer Service

Getting started with Dynamics 365 Omnichannel for Customer Service and want to learn how to configure live chat so your agents can start accepting conversations started in a chat widget on your website? You’re in the right place! 🤗 👋 In this post, we’ll…

Omnichannel, Dynamics 365 CE /
29th August 2023
Getting started with Omnichannel for Customer Service

Ooo… that’s some different content! 👀 Hello friends! Today I’ll be starting a new series covering a range of topics across Omnichannel for Customer Service. This is pretty different content for my blog, and normally I stick to covering the low-code platform. Recently I’ve…

Power Apps, Dynamics 365 CE /
17th April 2023
Add custom actions to the command bar in model driven apps & Dynamics 365

In this blog post, we’ll take a look at how you can get a little more custom with the command bar in model driven apps and Dynamics 365 CE by including your own custom actions configurable with Power Apps! Editing the command bar First…

Power Apps, Dynamics 365 CE /
4th April 2023
Getting started with Business Process Flows in model driven apps

So, one of the pretty cool features in Dynamics 365 and model driven apps is the ability to configure business process flows without having to build any custom UI, and instead just slot building blocks together to produce a set of steps for users…

Power Apps, Dynamics 365 CE /
8th March 2023
Creating in form notifications in model-driven apps

In this blog post, we’ll take a look at how you can use JavaScript and events in model driven apps to trigger notifications to appear in forms similar to how you might see notifications on validation things and more in Dynamics 365. setFormNotification Let’s…

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