When it comes to comes to managing a contact centre, there’s a number of different types of data customers may send agents, or that perhaps an agent may wrongly even request from a customer whilst using the toolset provided. In Dynamics 365 Omnichannel for…
Getting started with Dynamics 365 Omnichannel for Customer Service and want to learn how to configure live chat so your agents can start accepting conversations started in a chat widget on your website? You’re in the right place! 🤗 👋 In this post, we’ll…